The goal of Swipe local is to give clients a frictionless payment experience.
Customers can select from a variety of payment alternatives and make payments on the merchant's (seller's) website.
In the event of a dispute between a customer and a vendor, we advise the customer to get in touch with the vendor using the support email or phone number listed on the vendor's website. If the problem isn't resolved, Swipe local will step in to intervene and speed up the resolution process.
If you make a payment with Swipe local, we will send a payment confirmation email to your registered email address.
The order ID, payment date, total, and payment method are all included in this email as well as other pertinent information about the successful transaction. If you made a payment but did not receive a confirmation email from Swipe local, your transaction probably failed or is in the "pending" stage.
Any of the following explanations might explain this:
In-progress transactions
There is a possibility that these transactions may take some time for the bank of the merchant to acknowledge after the money has been deducted from your account. Every day we reconcile transactions with banks as a procedure and notify the merchants of transactions that were not initially captured. Either these orders will be completed, or a refund will be given. Refunds take between 5 and 7 business days to show in your bank account.
Transaction failures
If a transaction fails, the money debited will be automatically credited to your original payment source in 3-5 business days.
As a customer, you can seek cancellation or a refund from the business. The merchant then starts a refund for the relevant transaction in Swipe local. You receive a "refund initiated" confirmation email from Swipelocal after the merchant initiates the refund process.
Once the refund has been initiated, it might take 5-7 business days for the money to show up in your account. Order cancellation, refund requests, and return inquiries must be made to the merchant.
You may report a problem here with all the transaction information if the merchant is unresponsive, and Swipe local will step in to intervene and assist find a quicker solution.
If you want to report any unwanted transactions from your account or file a complaint against a fraudulent merchant, please open an issue with the following information:
Date of payment
Unique Transaction Identification Number
The merchant name.
Bank statement containing the transaction.
We will investigate this matter as soon as possible and resolve it.
Reach us at support@swipelocal.io